FAQs
Helpdesk & FAQs
Welcome to the Brit80s Club Helpdesk. We are committed to providing you with the highest level of service, matching the quality of the heritage garments we stock. Below you will find answers to our most commonly asked questions regarding orders, shipping, returns, and our products. If you cannot find the answer you are looking for, our Customer Care team is always on hand to assist you.
1. Product & Authenticity
Are all the products sold at Brit80s Club authentic?
Absolutely. We guarantee 100% authenticity on every item we sell. We are an independent retailer with a strict sourcing policy, dealing directly with official brand distributors, authorized agencies, and the heritage labels themselves. When you shop with Brit80s Club, you are buying genuine, premium goods.
The item I want is out of stock. Will it be restocked?
Many of our core heritage items (such as classic polo shirts and staple outerwear) are restocked regularly throughout the year. However, seasonal collections and limited-edition archival pieces may not return once sold out. We highly recommend signing up for our Newsletter and using the "Notify Me When Available" button on the product page to get early alerts on restocks.
How do I know which size to choose?
Heritage and European brands can vary significantly in their fits—for example, Italian sportswear often fits more tailored than classic British outerwear. You will find a detailed Size Guide & Fit Advice section on every product page. If you are still unsure, please contact our team with your measurements, and we will provide personalized sizing advice.
2. Orders & Payment
What payment methods do you accept?
We offer a secure checkout process and accept a wide variety of payment methods to suit our global and local customers. These include:
- Major Credit & Debit Cards (Visa, Mastercard, JCB)
- Bank Transfers (Virtual Accounts)
- Digital Wallets (GoPay, ShopeePay, QRIS)
- Pay Later options (subject to availability in your region)
Can I change or cancel my order after it has been placed?
We pride ourselves on fast dispatch times, meaning our warehouse team begins processing orders almost immediately. If you need to change a size, update a shipping address, or cancel your order, please contact us at [Insert Email/WhatsApp] within 1 hour of placing your order. Once the order has been packed or dispatched, we are unable to make any amendments.
Will I receive an order confirmation?
Yes. Upon successfully placing your order, an order confirmation containing your invoice and order summary will be sent automatically to your registered email address.
3. Shipping & Delivery
Do you ship internationally?
Yes, Brit80s Club proudly ships worldwide. We supply heritage menswear to casuals and enthusiasts across the globe using trusted international express couriers.
How long will my delivery take?
Delivery times depend on your location:
- Domestic (Indonesia): Standard Delivery takes 1–3 working days. Express next-day options are available at checkout for major cities.
- International: Express International Shipping typically takes between 5–10 working days, depending on customs processing in your destination country.
How can I track my order?
Once your order has been dispatched from our warehouse, you will receive a Shipping Confirmation email containing your unique tracking number and a link to trace your parcel's journey in real-time.
Will I have to pay customs duties and taxes for international orders?
For international orders, shipments may be subject to import duties and taxes once the parcel reaches its destination country. These charges are the responsibility of the recipient. We recommend checking with your local customs office for specific rates before placing an order.
4. Returns & Exchanges
What is your returns and exchange policy?
We want you to be completely satisfied with your Brit80s Club purchase. If an item does not fit or meet your expectations, we accept returns for an exchange or store credit within 7 days of the delivery date.
What are the conditions for returning an item?
To be eligible for an exchange or return, the garment must be in perfect, re-sellable condition. This means:
- The item is unworn, unwashed, and unaltered.
- All original branded tags, labels, and packaging (including shoeboxes) are completely intact and undamaged.
- Footwear must be tried on indoors on a carpeted surface.
How do I arrange an exchange?
To initiate an exchange, please contact our Customer Care team with your Order Number and the details of the size or item you wish to exchange it for. Our team will provide you with a Return Authorization and the correct shipping address for our warehouse. Please note: the cost of return shipping is the responsibility of the customer unless the item received was faulty or incorrect.
What should I do if I receive a faulty or incorrect item?
We conduct strict quality control checks before dispatching any order. However, if you receive a faulty garment or the wrong item, please contact us immediately within 48 hours of delivery with photographic evidence. We will resolve the issue swiftly and cover all associated return shipping costs.
Still Need Help?
Our dedicated team of menswear specialists is here to assist you.
- Email: support@brit80sclub.com
- WhatsApp / Phone: 0818-0297-8080 / 0812-8080-2497
- Customer Service Hours: Monday – Friday, 09:00 – 17:00 (WIB)
Please allow up to 24 hours for a response during busy periods. We look forward to helping you.