Exchanges & Returns

At Brit80s Club, we pride ourselves on supplying premium heritage menswear. We want you to be completely satisfied with your purchase. If an item is not quite right, we offer a straightforward returns and exchange process for both our domestic and international customers.

Domestic (Indonesia) Returns & Exchanges

We accept returns for an exchange or store credit within 7 days of your delivery date.

  • Customers are responsible for the cost of returning items to our warehouse.

  • We do not provide prepaid return shipping labels.

  • Once your return is inspected and approved, domestic outbound shipping for your replacement item will be processed.

  • If the requested exchange size is unavailable, store credit will be issued.

International Returns & Exchanges (Rest of World)

We offer returns and exchanges on eligible items for all international customers outside of Indonesia. Please note that the following terms apply to all international orders:

  • Customers are fully responsible for the cost of returning items to us in Indonesia.

  • We do not provide prepaid return labels for international shipments.

  • All returned items are strictly inspected upon arrival. Exchanges are processed subject to stock availability.

  • Customers are responsible for the cost of outbound shipping for the replacement item (shipping costs vary depending on the destination country).

  • All shipping costs, including original shipping fees, are non-refundable.

How to Exchange or Return an Item

To ensure a smooth process, please follow these steps carefully:

  1. Contact Us First: Email our Customer Care team with your Order Number to request a Return Authorization before sending any items back.

  2. Package Securely: Include your completed original invoice inside the parcel. Please clearly state the item or size you would like in exchange (or if you are requesting store credit/refund based on our terms).

  3. Use a Tracked Service: Return the item using a tracked and signed-for courier service with appropriate insurance. Brit80s Club cannot accept liability for returns that are lost or damaged in transit.

  4. Exchange Payment: Once your return is received and approved, we will contact you via the email registered to your order to arrange payment for the outbound shipping of your new item.

  5. Dispatch: Your replacement item will be dispatched immediately once the outbound postage has been paid.

Exchange & Return Conditions

To be eligible for an exchange or return, your items must meet our strict quality standards:

  • Items must be unworn, unwashed, and unused.

  • Garments must be returned in their original packaging, with all brand tags and labels completely attached and undamaged.

  • Footwear must be tried on indoors on a carpeted surface and returned with the original, undamaged shoebox (the shoebox must not be used as the outer shipping carton).

  • Exchanges are subject to stock availability at the time the return arrives.

  • If the requested replacement item is unavailable, a refund or store credit will be issued in accordance with our terms and conditions.

Important Notes for International Customs

We strongly recommend using a premium tracked and insured shipping service (e.g., DHL, FedEx, UPS, or EMS). We do not accept responsibility for items lost or damaged in transit.

International customers are solely responsible for any customs, import duties, or clearance charges incurred on returns. Do not enter our customer service email address as the point of contact on customs paperwork.

CRITICAL CUSTOMS DECLARATION:
To avoid incorrect import taxes or duty charges when your return arrives in Indonesia, you must clearly write the following on the outside of the parcel and on all courier documentation:

  • For a Refund/Store Credit: "RETURNED GOODS: INDONESIAN MERCHANDISE FOR REFUND"

  • For an Exchange: "RETURNED GOODS: INDONESIAN MERCHANDISE FOR EXCHANGE"

Please also explicitly inform your chosen courier that the parcel contains returned Indonesian goods, ensuring that the export/import paperwork is completed correctly on their end. Failure to do so may result in the parcel being rejected at customs and returned to you at your expense.